Privacy policy

PRIVACY STATEMENT

We take your privacy seriously. This Privacy Policy explains how Hatspick (“we,” “us,” or “our”) collects, uses, shares, and processes your information.

1. COLLECTION AND USE OF PERSONAL DATA

Personal data refers to any information that can directly or indirectly identify you.
It does not include anonymized or aggregated data that can no longer be used to identify you.

2. PROMOTING SAFETY AND SECURITY

We follow the principles of legality, legitimacy, transparency, and data minimization.
We may use personal data to:

• Verify user accounts and activity
• Monitor fraud
• Investigate potentially illegal activity or policy violations
• Improve the safety of our services

This processing is based on our legitimate interest in ensuring service security.

3. WHAT PERSONAL DATA WE COLLECT

ⅰ. Data You Provide

We collect the personal data you provide when you:

• Create an account
• Contact us
• Participate in surveys
• Use online help or chat tools
• Make a purchase

This may include account details, authentication information, billing/shipping data, and contact information.

ⅱ. Data About Use of Our Services

When you visit our website/application, we may collect:

• Device type and unique identifier
• IP address
• Operating system
• Browser type
• Usage and diagnostic information
• Approximate location (via GPS, IP address, or device technologies)

This helps us improve our products and services.

4. HOW WE USE YOUR PERSONAL DATA

We use personal data for the following purposes:

ⅰ. Providing & Improving Services

Used for data analysis, research, audits, service enhancement, and continuity of business.
If you participate in promotions or contests, we may use your data to administer those programs.

ⅱ. Communicating With You

With your prior express consent, we may:

• Send marketing communications
• Notify you about terms, policies, or account activity
• Respond to your inquiries

You may withdraw consent at any time by contacting us.

We may also share data with trusted third-party partners who may send marketing communications only with your prior consent.

5. COOKIES AND SIMILAR TECHNOLOGIES

Definition of Cookies:
Cookies are small text files stored on your browser or device to save information.
We may use cookies or similar technologies such as:

• Device identifiers
• Browser storage
• Software tracking technologies

Use of Cookies:
We use cookies to:

• Personalize content
• Improve security
• Understand user behavior
• Measure and deliver advertisements

Specific cookies may vary depending on the services you use.

6. DISCLOSURE OF PERSONAL DATA

We may share data with strategic partners who help us:

• Provide services
• Market to customers

Data will not be shared with third parties for their own marketing purposes without your express consent.

7. DATA DISCLOSURE, STORAGE & PROCESSING

ⅰ. Legal Obligations (Including GDPR)

If you are located in the European Economic Area (EEA), we process personal data in compliance with GDPR Article 6(1) whenever consent is required.

ⅱ. Business Transfers

In the event of merger, acquisition, joint venture, sale, bankruptcy, or similar transactions, your data may be transferred to the relevant third party.

ⅲ. Legal Compliance & Protection of Rights

We may disclose data:

• As required by law or legal process
• To protect national security or public safety
• To enforce our rights or policies

8. YOUR RIGHTS

You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Receive your data in a structured, portable format
• File a complaint with a data protection authority

To protect your privacy, we may require identity verification before processing requests.
We will respond within a reasonable timeframe, not exceeding 30 days.

You may contact us to exercise your rights.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website or services may contain links to third-party platforms.
We are not responsible for:

• Their content
• Their privacy practices
• Their terms or services

We strongly recommend reviewing their privacy policies before using their services.

10. DATA SECURITY, INTEGRITY & RETENTION

We implement technical and administrative measures to protect your data from unauthorized access.

We retain personal data only as long as necessary for the purposes stated in this Privacy Policy — unless longer retention is required by law.

11. STORAGE AND TRANSFER OF YOUR PERSONAL DATA

Your data may be processed outside your country of residence.
The data protection laws in those regions may differ from those in your jurisdiction.

If you do not agree to such transfer or processing, you should stop using our services immediately.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy for legal, technical, or business reasons.
If you disagree with the updated version, please stop using our services and contact us to close your account.