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Shipping policy

Shipping Policy

Last updated: 2025-11-10

Thank you for shopping with us. We aim to provide fast, reliable and transparent shipping for all orders. Please review the details below to understand how your items are processed and delivered.

Order Processing Time

All orders are processed within 1 to 3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Shipping Methods & Delivery Times

We offer two international shipping methods: Air Express Shipping and Ocean Economy Shipping. Customers may select the preferred option at checkout.

 1. Hatspick Prime

• Delivery Time: 7 to 15 business days

• Service Type: Priority air freight

• Suitable For: Customers who need faster delivery

• Tracking: Full tracking available 

2. Ocean Economy 

• Delivery Time: Approximately 30 business days

• Service Type: Cost-effective ocean freight

• Suitable For: Larger orders or customers seeking lower shipping cost

• Tracking: Tracking provided, but updates may be less frequent during sea transit

 Delivery times are estimates and may vary based on customs clearance, carrier delays, or peak seasons.

Shipping Methods & Pricing

We offer two international shipping methods: Air Express Shipping and Ocean Economy Shipping.

Shipping costs are calculated based on volumetric weight (L × W × H ÷ 8000).

Your order will automatically match the correct shipping fee based on quantity.

If you plan to order more than 100 hats, please contact our customer support team for a custom shipping quote.

Air Express Shipping (7–15 Business Days)

Air freight pricing is based on volumetric weight.

A lower rate applies once the total volumetric weight reaches 21 kg, which is why pricing decreases per hat from 19 hats onward.

Air Shipping Price Chart (USD)

  • 1–6 hats: $30

  • 7–12 hats: $60

  • 13–18 hats: $90

  • 19–24 hats: $120

  • 25–30 hats: $150

  • 31–36 hats: $180

  • 37–42 hats: $210

  • 43–48 hats: $240

  • 49–54 hats: $270

  • 55–60 hats: $300

  • 61–66 hats: $330

  • 67–72 hats: $360

  • 73–78 hats: $390

  • 79–84 hats: $420

  • 85–90 hats: $450

  • 91–96 hats: $480

  • 97–100 hats: $510

Ocean Economy Shipping (≈30 Days)

Ocean freight has a 12 kg minimum charge.

Every 6 hats = 1 carton = 6 kg volumetric weight.

Ocean Shipping Price Chart (USD)

  • 19–24 hats: $60

  • 25–30 hats: $75

  • 31–36 hats: $90

  • 37–42 hats: $105

  • 43–48 hats: $120

  • 49–54 hats: $135

  • 55–60 hats: $150

  • 61–66 hats: $165

  • 67–72 hats: $180

  • 73–78 hats: $195

  • 79–84 hats: $210

  • 85–90 hats: $225

  • 91–96 hats: $240

  • 97–100 hats: $255

Shipping Rates

Shipping fees are calculated at checkout based on:

• Total order quantity

• Corresponding volumetric shipping weight

• Selected shipping method (Air or Ocean)

Our product category (hats) requires bulky packaging, so shipping costs are determined by volume weight, not actual product weight.

Order Tracking

Once your order is shipped, we will email you a tracking number.

You can track your shipment through the carrier’s website.

Please allow up to 48 hours for tracking information to update.

Shipping Address

Please make sure your shipping address is complete and accurate.

We are not responsible for:

• Incorrect or undeliverable addresses

• Delivery delays caused by local carriers

• Lost shipments due to incorrect customer information

If you need to change your address, contact us within 12 hours after placing your order.

Customs, Duties & Taxes

For most of our shipping routes, especially Air Express and Ocean Economy services, import duties and taxes are already included in the shipping fee.

In these cases, customers do not need to pay any additional customs charges upon delivery.

If your destination is one of the few regions where taxes cannot be prepaid, the system will notify you at checkout before payment.

We aim to provide a smooth delivery experience and prioritize shipping methods that avoid unexpected charges for customers.

Lost or Delayed Packages

If your package appears delayed, we recommend:

1. Checking the tracking link

2. Contacting the local carrier

3. Contacting our support team if no update appears for 10 days

We will assist you in opening an investigation with the carrier.

Contact Us

If you have any questions about shipping, feel free to reach out:

Email: service@hatspick.com

Sales inquiries: sales@hatspick.com

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